PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY VISITING OUR WEBSITE, ONLINE STORES AND CLICKING OR CHECKING ON THE BUTTON IN OTTER WEB APPLICATION, “I AGREE TO THE TERMS OF USE AND PRIVACY POLICY”, YOU HEREBYI AGREE AND CONSENT TO THE COLLECTION, USE, DISCLOSURE, STORAGE, TRANSFER AND/OR PROCESSING OF MYOUR PERSONAL DATA FOR THE PURPOSE STATED IN, AND UNDER THE TERMS OF PRIVACY POLICY OR SIMILAR STATEMENTS AVAILABLE AT https://otterbarista.com/ OR IN THE COURSE OF PROVIDING YOU WITH THE SERVICES OR ACCESS TO THE APPLICATION. YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THE TERMS OF THIS PRIVACY POLICY AND THAT YOU HAVE AGREED AND CONSENTED TO THE COLLECTION, USE, DISCLOSURE, STORAGE, TRANSFER AND/OR PROCESSING OF YOUR PERSONAL DATA AS DESCRIBED AND UNDER THE TERMS HEREIN.
Privacy Policy
This Privacy Policy describes how Otter Robotics Sdn. Bhd. (collectively, “Otter Barista”, “we”, “us” or “our”) collect, record, hold, store, use, process and/or disclose (“Process”) your Personal Information through the use of our website (“Website”), online stores (“Online Stores”) and our web applications (“App”).
We collect the personal information you give us including but not limited to your name, address, email address, telephone number including your contact list in your mobile device when you give us permission on your device, nationality, date of birth, age, gender, marital status, education level, identification number, banking details, debit cards details and credit card details (“Personal Information”) when you browse, access and/or use our Website and or our App and/or browse, access and/or make purchases on our Online Stores. Your Personal Information may also be collected through the use of our Website, Online Stores and or App, which includes but not limited to your internet protocol (IP) address, web terms or searches that led you to our Website and Online Stores, location information, time stamps, feedbacks, reviews, ratings, transaction information or other personal data that may be captured when you interact with us through our live chat feature.
We may communicate with you about our store(s), existing and new products, updates, information, promotions, and marketing materials and any other relevant purposes that you may be notified by us from time to time. By providing us with your Personal Information, you also consent to receiving communication through various means including but not limited to email / notification / call / text / short messaging service / chat application.
We may also Process the Personal Information that you have provided to us, or that have been provided to or collected by us, for various other purposes, including but not limited to:
By providing us with your Personal Information including but not limited to filing in your information through the use of our Website, Online Stores and / or App, complete a transaction, verify your banking details or credit card details, place an order, arrange for a delivery or return of a purchase, you hereby consent to our Processing of your Personal Information (including any transfer of Personal Data to a place outside Malaysia) in accordance with this Privacy Policy.
Where indicated (for example in requests forms for information from us or where required by law), it is obligatory for you to provide your Personal Information to us. Failure to provide such Personal Information may result in us being unable to provide you with the services or information required.
By providing us with your Personal Information including but not limited to filing in your information through the use of our Website, Online Stores and / or App, complete a transaction, verify your banking details or credit card details, place an order, arrange for a delivery or return of a purchase, you hereby consent to our Processing of your Personal Information (including any transfer of Personal Data to a place outside Malaysia) in accordance with this Privacy Policy.
Where indicated (for example in requests forms for information from us or where required by law), it is obligatory for you to provide your Personal Information to us. Failure to provide such Personal Information may result in us being unable to provide you with the services or information required.
By using our Website, Online Stores and / or App and providing your consent in the manner described above, you represent that you are at least 18 years of age, and where you are an adult enabling access to the Website, Online Stores or App on behalf of a minor for whom you are a parent, guardian or over whom you have parental responsibility, you have given us your consent to allow any of your minor dependents to use our Website, Online Stores and / or App and be responsible for the actions of the minor dependent. If you have not reached 18 years of age, please do not use our Website, Online Stores and/or App.
We may disclose your Personal Information to government agencies, regulatory or statutory bodies, law enforcement authorities or court officers if we are required by law to do so or if you violate our Terms of Use. Additionally, we may also share your Personal Information with various third parties which includes but is not limited to our subsidiaries, associated companies, jointly controlled entities, affiliates service provides and or business partners. To the extent that your Personal Information is transferred to or Processed in a place outside of Malaysia, we will use reasonable measures to protect such Personal Information. When you have consented to make your date of birth (without year) public, we may then notify the people on your mobile device’s contact list on your date of birth that it is your birthday (without specifying your age ). Your friends may wish or greet you or purchase a Otter Gift Card for you.
In general, the third-party providers or vendors used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
In general, the third-party providers or vendors used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your Personal Information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our Website or are redirected to a third-party website or application, you are no longer governed by our Terms of Use, and this Privacy Policy will only apply in respect of our Processing of your Personal Information (and not any processing activities carried out by third parties).
When you click on links on our Website, they may direct you away from our Website. We are not responsible for the privacy practices of other sites and encourage you to read their privacy policies.
If any one of our stores is acquired or merged or sold or entered into a joint ventures, consolidation, restructuring, financing or any other types of business transactions with another company, your information may be shared or transferred to third party recipient for the purposes of such joint ventures, consolidation, restructuring, financing or any other types of business transactions.
We will only retain your Personal Information for so long as it is necessary for the purpose of this Privacy Policy and to the extent required or otherwise permitted by applicable laws and regulations. When we no longer require your Personal Information, we will take steps to erase, remove, destroy, anonymise or prevent access to or use of your Personal Information.
To protect your Personal Information, we take reasonable legal precautions and follow industry best practices and standard to make sure your Personal Information is protected. This includes measures to prevent your Personal Information from being lost, used, accessed, disclosed or altered in an unauthorised way or being destroyed. All information on our website is encrypted using secure socket layer technology (SSL) and stored with a AES-128 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry best practice and standards.
A cookie is a small amount of data, which often includes an anonymous unique identifier amongst other, that is sent and stored on your computer or mobile device in emails and or notifications that we send to you on our Website, Online Stores and or App. Cookies are required to use our Website, Online Stores and or App. Third parties may be able to associate the Personal Information they collect with other personal information they have about you from other sources. We do not necessarily have access to or control over the cookies they use. You have the right to choose to disable, block or deactivate cookies. Please note that however refusal or removal of some cookies could affect the availability, functionality or use of our Website, Online Stores and our App.
You have rights to request access and/or to correct your Personal Information (including Personal Information relating to other persons who may be identified from the Personal Information you provide) and/or limit the processing thereof at any time in line with any applicable laws. We have the right to refuse an access or correction request for the reasons provided under law.
You may also withdraw your consent at any time by contacting our Data Protection Officer at support@otterbarista.com or through telephone at +60173572087 (or WhatsApp). After you have chosen to withdraw your consent, we will cease to Process your Personal Information, unless such Processing is to the extent required or otherwise permitted by applicable laws and regulations.
Where we process your information for direct marketing purposes, you have the right to object at any time to such Processing. In particular, you may opt out from receiving marketing or promotional material at any time by selecting the ‘unsubscribe’ option provided in our emails. If you object to Processing for direct marketing purposes, we will no longer Process your Personal Information for such purposes.
We reserve the right to modify, update or amend this Privacy Policy at any time, so please review it frequently. Modification, updates and or amendments will take effect immediately upon the same being posted on our Website, Online Stores and or App. Your continued use of our Website, Online Stores and or App shall constitute your consent to, and agreement to be bound by, such amendments.
If you would like to enquire or would like to exercise your rights under this Privacy Policy or if you have any further complaints, please contact our Data Protection Officer at support@otterbarista.com or through telephone at +60173572087 ( or Whatsapp).