Startup Malaysia

Podcast EP 4 | Humanizing Vending Machines: Our Customer Service Approach #OtterBarista'sRealTalk

EP 4 | Humanizing Vending Machines: Our Customer Service Approach #OtterBarista’sRealTalk

Ever wondered how a coffee vending machine brand handles customer service?

In this episode, Eeyong and Jee An break down how we keep things human even without a barista behind the counter. From midnight “my coffee tastes weird” texts to building systems that actually care, here’s how Otter Barista approaches customer experience.

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Podcast EP 3 | Our Web App Building Journey #OtterBarista'sRealTalk

EP 3 | Our Web App Building Journey #OtterBarista’sRealTalk

Ever wondered how our web app came to life?

In this episode, we sit down with Adrian and Kenneth from Zetpy Omni Solutions to talk through the entire journey, why we built it, the struggles, the late-night debugging, and the moments that made it all worth it.

From the first idea to the final launch, here’s the story behind the tech that powers Otter Barista today.

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