Customer Experience
- by seleneotter
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- on December 3, 2025
EP 4 | Humanizing Vending Machines: Our Customer Service Approach #OtterBarista’sRealTalk
Ever wondered how a coffee vending machine brand handles customer service?
In this episode, Eeyong and Jee An break down how we keep things human even without a barista behind the counter. From midnight “my coffee tastes weird” texts to building systems that actually care, here’s how Otter Barista approaches customer experience.